A commitment to prioritize every customer interaction.Demonstrated passion for the Paper Source brand.Strong leadership instincts and the ability to motivate and engage peers.The ability and willingness to take ownership over the store, driving sales and upholding Company standards for the duration of their shift.Owns all or part of one of the 4C’s Divisions of Responsibility (DORs) as part of their ongoing development plan.Takes ownership of the store during their Manager on Duty (MOD) shifts, acting with accountability and integrity.Ensures that every employee on the schedule during their shift is primarily focused on delivering exceptional customer experiences.Leads by example, ensuring that every customer that walks through the door is engaged.Accomplish inventory management and visual merchandising tasks throughout the day, without allowing it to interfere with their/their team’s abilities to engage customers. Perform opening, closing, and other POS procedures with care and integrity.Maintains awareness of everything happening on the sales floor by remaining alert, moving frequently throughout the store, and engaging every customer.Upholds all store safety and cleanliness standards as described in Standard Operating Procedures (SOPs).Maintains the Safety of Store, Team, and Customers Contributes to store sales goals by meeting personal sales goals and driving MOD (Manager on Duty) segment sales goals.Exhibiting welcoming, positive body language Moving around the sales floor to interact with customers Asking open-ended questions Making excellent add-on suggestions Genuinely thanking the customer and inviting them back.Demonstrates a strong ability consistently to deliver the Company’s customer engagement standards, including, but not limited to, the following behaviors:. The Keyholder also supports in maintaining sound Store Operations and creating a safe work and shopping environment.Įssential Job Responsibilities and Accountabilitiesĭelivers an Exceptional Customer Experience to Achieve Sales Goals The Keyholder supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectations through leading by example, providing effective feedback and recognizing accomplishments. The Keyholder is responsible for the overall sales and customer service during their assigned shifts. This position reports to the Store or Pod Manager
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